Current pricing information is always available on our product pages:

• Crossbill Cone
• Crossbill Bone
• Crossbill Nest
• Crossbill ConeShop
• Crossbill Seeder
• Crossbill Authority

To help unleash the potential of nonprofit teams, Crossbill offers discounted product licenses, Community licenses, to eligible nonprofit organizations. Community license holders are eligible to receive the discounted pricing detailed below:

Crossbill Server / Data Center (self-managed) Subscriptions - 100% off list price

• Crossbill Cone
• Crossbill Bone
• Crossbill Nest
• Crossbill Seeder

Apply for Community licenses by sending a message to sales@crossbill.pro. You will be asked to complete our Community license Request Form. For more information about how we determine eligibility, see next section.

Crossbill use a partner's technology platform to verify that applying organizations meet the eligibility criteria. 

To be eligible for a Community license, you must be recognized as a nonprofit organization in the country in which you are registered, in accordance with the specific eligibility criteria for that country. In addition, Community licenses are only available to non-profit organizations that are non-governmental, non-commercial in nature and non-political. For more information about ineligible organizations, click Ineligible organization types below.

When a Community license application is completed and submitted, the information is sent to our partner for thorough vetting against our Community license eligibility guidelines. The automated service reviews the information provided, as well as public information about your organization, to ensure that your organization is eligible for a Community license.

We also verifies that your organization:

• Does not operate at the expense of the environment, human rights or dignity, or public safety
• Does not advocate for or against any political party, candidate, or campaign
• Does not discriminate against, marginalize or exclude any person or group on the basis of personal characteristics or attributes

Please note that all new and existing Community license applicants are reviewed against the same qualification standards and guidelines. Please be aware that we may need additional information from you in order to continue offering discounted licensing.

If you have any questions about qualifications, please contact us.

Which organizations are ineligible for Community pricing?

Crossbill offers discounted product licenses, Academic licenses, to eligible academic institutions. Academic License holders are eligible to receive the discounted pricing detailed below.

Qualifying academic institutions include:

• Educational institutions: Collegiate vocational schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
• Administrative offices & boards of education: Provincial, district, regional, national, and state administrative offices and authorities of the Educational Institutions defined above.
• K-12 administrative offices: K-12 educational institutions for administrative office use only (i.e., no K-12 student data may be submitted to the products or services). 
• Public libraries
• Collegiate-level or higher home-school programs
• Research institutes that are affiliated with an accredited university
• Teaching hospitals that are affiliated with an accredited university
• Training and teaching organizations that are accredited by a statutory government qualifications body

Server / Data Center (self-managed) Subscriptions - 50% off list price

• Crossbill Bone
• Crossbill Nest
• Crossbill Seeder

Server / Data Center (self-managed) Subscriptions - 75% off list price

• Crossbill Cone

Apply for Academic licenses by sending a message to sales@crossbill.pro. You will be asked to complete our Academic License Request Form.

Crossbill offers free product licenses, Open Source Community licenses, to the Open Source community.

Your open source project must meet the following criteria to be approved:

• The project is licensed under a license approved by the Open Source Initiative.
• The project source code is available for download.
• Your open source project has a publicly accessible website.
• Crossbill's software is accessible to the public.

Server / Data Center (self-managed) Subscriptions - 100% off list price

• Crossbill Cone
• Crossbill Bone
• Crossbill Nest

Apply for Open Source Community licenses by sending a message to sales@crossbill.pro. You will be asked to complete our Open Source Community License Request Form.

Crossbill offers discounted product licenses, Classroom licenses, to collegiate students, graduate students and teachers utilizing Crossbill products in classroom settings and/or for learning activities. Classroom subscription holders are eligible to receive the discounted pricing detailed below:

Server / Data Center (self-managed) Subscriptions - 75% off list price

• Crossbill Cone
• Crossbill Bone
• Crossbill Nest

Apply for Classroom licenses by sending a message to sales@crossbill.pro. You will be asked to complete our Classroom Request Form.

Server / Data Center products can be quoted and purchased directly from our online shopping cart.

If you're a reseller, check the box marked "I am a reseller purchasing on behalf of my customer" during the checkout process.

We can generate quotes in US dollars (USD), Great British Pound (GBP), and Euro (EUR), however, GBP and EUR are reserved for customers in United Kingdom and Europe, respectively. 

We calculate all the prices in a currency other than USD using an exchange rate that includes a currency fluctuation margin.

Crossbill (Graperis Pty Ltd) is an Australia-based company. As such, Crossbill must collect GST from all Australian-based customers. Crossbill will collect VAT from customers within the European Union who have not supplied a valid VAT ID, in accordance with EU tax legislation. 

Tax Treaties: As an Australian company, Crossbill is exempt from withholding taxes in some countries like the United States. For compliance reasons, U.S. customers may wish to obtain a copy of the W-8BEN-E form; or for non-U.S. customers, the Australian Taxation Office Certificate of Residency for Crossbill (Graperis Pty Ltd).

Prices may be affected by organizations based in countries that do not have an income tax treaty with Australia and are therefore required to impose withholding taxes. If this applies to you, Australian taxation law requires us to provide proof of tax withheld. As such, we will require documentation from you which states the amount of tax withheld (your tax office should be able to supply the relevant documents). Contact our Customer Advocate Team to discuss the potential implications.

Crossbill accepts the following payment methods:

Credit card  — (MasterCard, Visa, or American Express) via our payment page. All payments are processed by the payment processor Stripe.

PayPal, bank transfer or other payment method supported by Stripe  — we can issue and e-mail an invoice via the payment processor Stripe. Once the invoice is issued you can visit a Stipe payment page to use a payment method supported by Stripe. For example, pay with PayPal.

Renewing your software/subscription maintenance will ensure your continued access to the following benefits:

Standard Support

You'll continue to receive Crossbill's standard support.

Software Updates

Our products continue to evolve via frequent and significant updates. If you're after new features and ever-improving usability, active software maintenance ensures you continue to receive all the latest software updates*. 

*Cloud does not require manual software updates, while Server / Data Center installations do.

Peace of mind

If your team depends on our products for many of its day-to-day activities, having a guaranteed direct line of contact with a committed support team offers fantastic peace of mind.

Please note: An active subscription is required to receive product updates and technical support.

For Server / Data Center subscriptions, after the first 12/24 months, your software maintenance will expire and your installation will become read-only. To ensure that your Data Center maintenance doesn't lapse, enroll in automatic renewals at Licenses page.

Please note: Maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.

All crossbillsoftware.com accounts use your email address for the username. You can update your email address via the My Profile page. 

If you have licenses attached to your existing account, they will be transferred over to your new email address after a successful change. 

To change or reset your password, follow these directions:

1. Visit the Forgot Password page.
2. Enter the email address associated with your account, then click Restore button.
3. We'll send you an email with a link that enables you to reset your password.

The billing and technical contacts for a license or subscription have access to update the payment details on file, view, and pay invoices, add additional billing or technical contacts, raise Support requests, generate trial licenses, and more. 

The billing and technical contacts are viewed as the product owners and have the authority to request changes to the license/subscription.

For questions about billing and technical contacts, contact us.

Within Crossbill's current price structure, we're unable to make any changes to our standard customer terms. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position. Maintaining standard terms with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our customer terms have been very carefully authored to be fair to both you and us.

There may be some issues that are not covered here or on the rest of this page. If so, feel free to contact us.

Crossbill lists a small number of our customers on our website as examples of organizations using our products. All other disclosures about our customers (customer testimonials, case studies, etc.) are done so only after collaborating with and obtaining permission from our customers.

If you don't want us to mention your company name at all, just contact our Customer Advocate Team and we'll add you to our list of companies requesting not to be party to any disclosures or forms of publicity (including our customer lists on our website).

GDPR stands for the General Data Protection Regulation and came into effect as on May 25th, 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU. 

Our policy is to respect all laws that apply to our business and this includes GDPR. We also appreciate that our customers have requirements under GDPR that are directly impacted by their use of Crossbill products and services. We are committed to helping our customers stay in compliance with GDPR and their local requirements. 

In addition, here are a few things that Crossbill is committed to doing to ensure our compliance with GDPR and that of our customers: 

• Ensuring our products are ISO 27001 certification ready.
• Complying with the latest regulations regarding international data transfers outside of the EU, UK, and Switzerland
• Crossbill commits to follow appropriate security measures and precautions in accordance with GDPR. 
• Crossbill will assist with notifying regulators of breaches and promptly communicating any breaches to customers and users. 
• We will ensure that employees authorized to process personal data have committed to confidentiality. 
• We will hold any subprocessors that handle personal data, including our data center partners, to the same data management, security, and privacy practices and standards to which we hold ourselves. 
• Crossbill commits to carrying out data impact assessments and consulting with EU regulators where a data impact assessment indicates a high risk associated with processing without an appropriate mitigating strategy.
• Where appropriate, we will offer contractual language documenting our commitments to our customers to support their GDPR obligations.
• Crossbill will assist our customers, insofar as possible, to respond to data subject requests our customers may receive under the GDPR. 

Yes. We process personal data to provide our products and services and for other purposes as outlined in the applicable Privacy Policy for the products you are using or accessing.

We provide a summary of the data we collect, organized according to different categories in the section titled “What information we collect about you.”

For how data is used, please see the section in our privacy policy regarding “How we use information we collect.”

Our goal is to provide our customers with secure, fast, and reliable services. As a provider of global services, we run our services with common operational practices and features across multiple jurisdictions. Today, we store data in data centers located in the UK. 

Please note if you use a Server / Data Center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases.

You have certain choices available to you when it comes to your information, which varies depending on where you are located, the products you use, and how they're configured.

Crossbill's Privacy Policy summarizes those choices, how to exercise them, and any relevant limitations. See the section How to access and control your information and How we disclose information we collect in Crossbill's Privacy Policy for more information.

If you use a Server / Data Center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator.